1. Introduction:
Thank you for choosing our alticormedia.com. We strive to provide a seamless experience for b2b service. This cancellation/refund policy outlines the terms and conditions for canceling orders and requesting refunds.
2. Order Cancellation:
2.1. Orders can be canceled by contacting our customer support team via email. Please provide the necessary order details for verification purposes.
2.2. Order cancellations may be subject to certain conditions, such as cancellation fees or time limitations, depending on the specific services or packages chosen.
2.3. We reserve the right to deny cancellation requests for orders that have already been processed or fulfilled.
3. Refund Eligibility:
3.1. Refunds may be considered under the following circumstances:
3.1.1 In the event of duplicate orders or accidental overpayments.
3.1.2 If there are technical issues or errors that prevent the proper delivery.
4. Refund Process:
4.1. To request a refund, please contact our customer support team within a reasonable response timeframe of 7 working days, providing relevant order details, payment information, and a detailed explanation for the refund request.
4.2. We will review refund requests on a case-by-case basis and may require additional information or evidence to assess the validity of the claim.
4.3. If your refund request is approved, we will process the refund within a reasonable timeframe, typically within 15-30 business days upon resolution.
4.4. Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed upon.
5. Communication:
For any cancellations or refund inquiries, please reach out to our customer support team via email at connect@alticormedia.com. We will respond to your inquiry promptly and assist you with the process.
6. Modification of Policy:
We reserve the right to modify or update this cancellation/refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. It is the responsibility of the user to review the policy periodically to stay informed of any updates.